Security at GatesFlow

Your data security and privacy are our top priorities. We implement industry-leading security measures to protect your information.

End-to-End Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your sensitive information is protected at every stage.

Access Controls

Role-based access control (RBAC) ensures users can only access data and features appropriate for their role. Multi-factor authentication (MFA) available for all accounts.

Secure Infrastructure

Hosted on enterprise-grade cloud infrastructure with 99.9% uptime SLA. Regular security audits and penetration testing ensure continuous protection.

Key Management

Encryption keys are managed using hardware security modules (HSMs) and rotated regularly. Keys are never stored in plain text.

Data Protection

Encryption Standards

  • Data in Transit: TLS 1.3 with perfect forward secrecy
  • Data at Rest: AES-256 encryption for all stored data
  • Database Encryption: Encrypted database connections and field-level encryption for sensitive data
  • Backup Encryption: All backups are encrypted using AES-256

Data Isolation

Your organization's data is logically isolated from other customers. We implement strict data segregation controls to ensure your data cannot be accessed by other organizations.

Backup and Recovery

  • Automated daily backups with 30-day retention
  • Geographically distributed backup storage
  • Regular recovery testing to ensure data integrity
  • Point-in-time recovery capabilities

Application Security

Secure Development Practices

  • Security-focused code reviews for all changes
  • Automated security scanning in CI/CD pipeline
  • Regular dependency vulnerability scanning
  • OWASP Top 10 protection measures
  • Input validation and sanitization
  • Protection against SQL injection, XSS, and CSRF attacks

Authentication & Authorization

  • Password hashing using bcrypt with industry-standard rounds
  • Multi-factor authentication (MFA) support
  • OAuth 2.0 integration (Google, Microsoft)
  • Session management with secure, httpOnly cookies
  • Automatic session timeout after inactivity
  • Role-based access control (RBAC)

Infrastructure Security

Network Security

  • DDoS protection and rate limiting
  • Web Application Firewall (WAF)
  • Virtual Private Cloud (VPC) with network isolation
  • Intrusion detection and prevention systems (IDS/IPS)
  • Regular security patching and updates

Monitoring and Logging

  • 24/7 security monitoring and alerting
  • Comprehensive audit logging of all system activities
  • Anomaly detection using machine learning
  • Security Information and Event Management (SIEM)
  • Logs retained for forensic analysis

Incident Response

Incident Response Plan

We maintain a comprehensive incident response plan that includes:

  • 24/7 security incident response team
  • Defined procedures for incident detection, containment, and remediation
  • Communication protocols for notifying affected customers
  • Post-incident analysis and improvement processes
  • Compliance with breach notification laws (GDPR, CCPA, etc.)

Breach Notification

In the unlikely event of a security breach that affects your data, we will:

  • Notify you within 72 hours of discovering the breach
  • Provide details about the nature and scope of the breach
  • Explain the measures taken to address the breach
  • Offer guidance on steps you can take to protect yourself
  • Comply with all applicable data breach notification laws

Compliance and Standards

GDPR Compliant

Full compliance with EU General Data Protection Regulation

CCPA Compliant

California Consumer Privacy Act compliance

SOC 2 Type II (In Progress)

Pursuing SOC 2 Type II certification

ISO 27001 (Planned)

Working towards ISO 27001 certification

For detailed compliance information, visit our Compliance page.

Employee Security

Our employees are critical to maintaining security. We implement strict policies:

  • Background checks for all employees with data access
  • Security awareness training for all staff
  • Confidentiality and non-disclosure agreements
  • Principle of least privilege for system access
  • Regular security training and phishing simulations
  • Offboarding procedures to revoke access immediately upon termination

Physical Security

Our cloud infrastructure providers maintain enterprise-grade physical security:

  • 24/7 security personnel and video surveillance
  • Biometric access controls
  • Secure cages and locked cabinets for servers
  • Fire detection and suppression systems
  • Redundant power supplies and cooling systems
  • SOC 2 and ISO 27001 certified data centers

Third-Party Vendors

We carefully vet all third-party vendors who may have access to customer data:

  • Security assessments before vendor onboarding
  • Data Processing Agreements (DPAs) with all vendors
  • Regular vendor security reviews
  • Minimum necessary access principle
  • Contractual security and privacy requirements

Vulnerability Management

We maintain a proactive approach to identifying and addressing vulnerabilities:

  • Regular vulnerability scans and penetration testing
  • Bug bounty program for responsible disclosure
  • Rapid patching of critical vulnerabilities
  • Continuous monitoring for security advisories
  • Dependency management and automated updates

Responsible Disclosure

If you discover a security vulnerability, please report it to:

Email: security@gatesflow.com

We take all security reports seriously and will respond within 48 hours.

Security Contact

For security inquiries, vulnerability reports, or security-related questions:

Security Team: security@gatesflow.com

Privacy Inquiries: privacy@gatesflow.com

DPA Requests: legal@gatesflow.com

For general support inquiries, please use support@gatesflow.com